We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully to understand your rights and responsibilities.
Yes — we offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
✅ Do You Accept Exchanges?
Yes — we accept exchanges for eligible products under the same conditions as returns.
To be eligible for a return or refund:
The item must be unused, unworn, and in the same condition that you received it.
It must be returned in the original packaging with all tags attached.
You must provide a receipt or proof of purchase.
We do not accept returns for clearance or final-sale items, customized items, or any used/installed goods.
If your item is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Contact us first at support@unisoarshop.com
Do not return the item without contacting us first.
If your return is approved, we will provide:
The correct return address (do not send items back to the original shipping address).
A return shipping label, if applicable.
Detailed return instructions.
⚠️ Packages sent back without approval or to the wrong address will not be accepted.
If the return is due to our error (e.g., wrong or defective item), we cover the return shipping cost.
For change-of-mind returns, the customer is responsible for the return shipping fees.
We do not charge restocking or processing fees.
Once your return is received and inspected, we’ll notify you of the approval or rejection.
If approved, the refund will be issued to your original payment method within 10 business days.
Your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed after your refund approval and you haven’t received it, please contact us immediately.
If your order was delivered within the EU, you have a 14-day cooling-off period, allowing you to cancel or return for any reason. The customer is responsible for return shipping unless the product is defective or incorrect.
If you have any questions or need support, please reach out to us:
Email: support@unisoarshop.com
Mailing Address: (Provided upon return approval)
